Section 1Who we are and who owns this website
This Privacy Policy governs the use of the website hosted at volpatostore.online (the "website"). The website is owned and operated directly by G VOLPATO COMERCIO DE CALCADOS LTDA, a Brazilian limited liability company (Sociedade Empresaria Limitada) registered under CNPJ 66.109.297/0001-36, with its physical store and registered address at Av. Candido de Abreu, 127, Loja ML103, Centro Civico, Curitiba, Parana, 80530-900, Brazil.
The domain volpatostore.online is registered to G VOLPATO COMERCIO DE CALCADOS LTDA and is not licensed, franchised, sublet or operated on behalf of any third party. All references to "we", "us", "our" and "the company" in this document refer to G VOLPATO COMERCIO DE CALCADOS LTDA.
Questions about this Privacy Policy may be sent to [email protected], which is the email address on file with the Brazilian federal tax authority (Receita Federal) for this CNPJ.
Section 2Information we collect
We collect personal information only where it is necessary to respond to a request, complete a transaction, or comply with a legal obligation. The categories of information we may collect are:
- Contact information you provide through the contact form on the website, such as your name, email address and the content of your message.
- Basic transactional information when you make a purchase in our physical store, such as billing name and tax identification, where required by Brazilian invoicing rules.
- Technical information collected automatically when you visit the website, such as browser type, device type, approximate location derived from IP address, and pages visited, used solely for security and to measure basic traffic.
We do not knowingly collect personal information from minors under the age of 13. If you believe a minor has provided us with personal information, please contact us and we will delete the information.
Section 3How we use your information
Personal information collected through the website is used to:
- Respond to enquiries submitted through the contact form.
- Confirm and fulfill in-store transactions and issue the corresponding Brazilian tax documents (nota fiscal).
- Comply with our legal, tax and accounting obligations under Brazilian federal, state and municipal law.
- Protect the security and integrity of the website and detect abusive or fraudulent activity.
We do not sell, rent or trade personal information to third parties for marketing purposes.
Section 4Legal basis for processing
Where the Brazilian General Data Protection Law (Lei Geral de Protecao de Dados, Law 13.709/2018, "LGPD") applies to the processing of your personal information, we rely on the following legal bases:
- Your consent, when you voluntarily submit information through the contact form.
- The execution of a contract or preliminary steps at your request, when you make a purchase or ask us to hold an item.
- Compliance with a legal or regulatory obligation, in particular tax, accounting and consumer protection obligations.
- Our legitimate interest in operating a secure website and preventing fraud, where that interest does not override your fundamental rights.
Section 5Cookies and similar technologies
We use a small number of strictly necessary cookies to keep the website functioning correctly, and optional analytics cookies to measure aggregate traffic. No cookie is used for cross-site advertising or for building user profiles. You can disable cookies at any time in your browser settings, though the website may not work as intended if strictly necessary cookies are blocked.
Section 6Sharing of information
We do not share personal information with third parties except as strictly necessary for the operation of the business, and only in the following circumstances:
- With service providers acting on our written instructions (for example, our accountants and our hosting provider), each of whom is bound by confidentiality obligations.
- With Brazilian public authorities where required by law, court order or regulatory request.
Personal information is not shared with brand distributors, franchise networks or affiliate operators, because the company does not operate any such arrangements.
Section 7Data retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including satisfying legal, accounting and tax obligations. Contact form messages are retained for up to 24 months, unless the enquiry results in an ongoing customer relationship. Transactional records are retained for the periods required by Brazilian tax and commercial law.
Section 8Your rights
Under the LGPD, you have the right to request confirmation that we process your personal information, to access that information, to correct incomplete or inaccurate data, to request anonymization, blocking or deletion of unnecessary data, to request portability of your data to another provider, and to withdraw consent at any time. To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframes established by Brazilian law.
Section 9Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or destruction. No transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security, but we regularly review our security practices to keep them appropriate to the nature of the information we hold.
Section 10Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in the law or in our operations. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice on the website. Continued use of the website after the effective date of any update constitutes acceptance of the updated Policy.
Section 11Contact
For any question about this Privacy Policy or the handling of your personal information, please write to:
G VOLPATO COMERCIO DE CALCADOS LTDA
Av. Candido de Abreu, 127, Loja ML103
Centro Civico, Curitiba, Parana, 80530-900, Brazil
Email: [email protected]